About Joshua

For more than two decades, I've built my career around helping organizations grow by developing strong teams, improving operations, and creating exceptional customer experiences.

My experience spans hospitality, retail, food service, and property management, where I've led multi-million-dollar operations, transformed underperforming businesses, directed major renovation projects, built new revenue streams, and developed high-performing teams. Whether leading nationally recognized hotel brands, independent hospitality companies, or retail operations, my approach has remained the same: build strong systems, invest in people, and create organizations that deliver lasting results.

I enjoy solving complex operational challenges, mentoring future leaders, and creating environments where employees thrive and customers choose to return.

Career Highlights 

20+ Years
Leadership Experience

$18M+
Combined Revenue Oversight

$350K → $1.2M
Business Growth

5 Properties
Hospitality Portfolio

60 Employees
Largest Team Led

#1 TripAdvisor
Independent Hotel Ranking

Financial Excellence Award
55+ Hotel Portfolio

40 Under 40
Montgomery County Honoree

Leadership Philosophy 

I believe leadership is about far more than managing people. It's about building trust, creating accountability, solving problems, and leaving every organization stronger than you found it.

Throughout my career, I've found that lasting success comes from investing in people, building effective systems, and creating experiences that customers remember. Whether leading a hotel renovation, developing a retail team, or growing an independent business, my goal has always been the same: help people succeed while improving the organization as a whole.

PROFESSIONAL EXPERIENCE

Store Manager

Northwest Ace Hardware | Roanoke, Virginia | 2025–Present

Currently lead daily operations for a high-volume Ace Hardware location, overseeing merchandising, inventory, workforce planning, customer experience, and operational performance. Partner with leadership to build a culture centered on accountability, continuous improvement, and exceptional service while supporting a multi-million-dollar retail operation.

Director of Operations & Property Manager

River Rose, LLC | Blacksburg, Virginia | 2018–2024

Transformed a traditional bed and breakfast into a diversified hospitality company featuring five lodging properties, a full-service restaurant and bar, an independent catering division, and a thriving events business. Increased annual revenue from approximately $350,000 to more than $1.2 million while leading operations, business development, marketing, capital improvements, and guest experience.

Regional Manager

OBX Hospitality | Outer Banks, North Carolina | 2012–2018

Directed operations for two independent hotels totaling 148 guest rooms while leading approximately 55 employees and seven department heads. Oversaw renovations, revenue management, staffing, and operational strategy, earning the company's Financial Excellence Award after achieving the highest RevPAR and ADR growth among more than 55 managed hotels.

Food & Beverage Director

Holiday Inn | Blacksburg, Virginia | 2008–2012

Led restaurant, bar, banquet, and catering operations serving weddings, university events, and corporate functions while managing approximately 60 employees. Successfully transformed previously unprofitable restaurant and bar operations into profitable business units through stronger financial controls, operational systems, and team development.

Awards & Recognition

Financial Excellence Award  --  Montgomery County 40 Under 40

Board of Directors – Outer Banks Chamber  --  NCAA Division II Basketball Official

Virginia Tech – Magna Cum Laude

Certifications

Hilton General Manager Certification   --   Hilton Sales Certification

Certified Hospitality Supervisor   ---   ServSafe Food Protection Manager

Contact 

Email: joshua83@vt.edu

LinkedIn Profile